Operations & OrganisationInterview MSP of the Month, November: Virtual Computing Virtual Computing, MSP of the Month, focuses on personal client relationships and hybrid Azure Virtual Desktop. The MSP turns its interns into permanent staff for lasting client loyalty. 2 November 2026
Operations & OrganisationIn Depth AI makes MSPs faster, but barely more profitable yet MSPs are widely using AI internally for tickets, patches and monitoring. It speeds up work, but so far delivers little extra profit margin for most MSPs. 27 October 2026
Operations & OrganisationIn Depth One package, one seat price and a 70 per cent margin Drop bronze, silver and gold from your website, charge one all-in seat price and target a 70 per cent gross margin, advises Kaseya's Jenna Vreugdenhil. 22 October 2026
Operations & OrganisationNews Forty per cent of tech professionals see seniors taking over junior work because of AI YouGov research commissioned by SThree finds entry-level work in the Netherlands shifting to seniors more often than in other countries surveyed. Checking AI output also takes longer. 19 October 2026
Operations & OrganisationIn Depth Circular IT sells in 2026 because the price of new works in its favour Rising PC prices make refurbished IT more attractive to SME clients in 2026. MSPs combining refurbished devices, flexible refresh cycles and take-back are best placed to capitalise. 13 October 2026
Operations & OrganisationNews Elastic introduces AlertZero with AI agents for SOC processes Elastic launches AlertZero, a layer of AI agents in Elastic Security for triage, threat hunting, detection rules and forensic investigation. Analysts decide how much autonomy the agents get. 12 October 2026
